Frequently asked questions

  • How to determine the internal IP address of your server?

All computers on your internal network have an IP address that looks like 192.168.0.XXX. Obtain an IP address on the computer with the server, open the command prompt window. Then enter the IPconfig internal addresses of the device, for example, like this:

In this case, as you can see, the server IP address is

  • Why reset the settings of the Netgear router?

Now, in order to simultaneously receive the Internet on several home devices – stationary computers, laptops, tablets and other mobile gadgets – it is enough to have only one access point from the provider. And there is no need to wrap up your apartment or office with a lot of wires and cables. Modern technologies allow you to receive and send global network data wirelessly using Wi-Fi routers.

Having the latest firmware will help improve the stability, functionality, and performance of your product. A new and up-to-date firmware is likely to fix the problems and, perhaps, add new and improved features to the product. No, you do not need to register your router for it to work. However, you need to register your router to get technical support.

  • What to check before changing the admin password of the router?

Before proceeding with a secure configuration, you must first confirm that the router is using the latest available software and updates it, if not.

Now that we are sure that the device has the latest security updates, it is recommended that you change the password if it still uses the default value or has not been changed for a while. It is advisable to choose a “strong” password that cannot be easily guessed by an attacker or a hacking tool.

  • How to change the password of the router?

First we connect the router to the available devices.

We take out the cable from the computer connection with the provider and insert it into the yellow socket on the back panel of the router.

Now, with a patch cord, connect the computer (the jack where we removed the provider cable) and the new router (into any black socket on the back panel).

The remaining black ports can be used to connect other devices and create a local network.

We connect the power supply of the router and plug it into the socket. The mechanical connection is complete. Let’s move on to the settings.

As with the firmware upgrade, the procedure will depend on the model and the installed firmware version. At this point, the router software is completely updated, and the administrator password is changed, but there are other settings that can compromise security on the Internet. A vivid example of this is the Internet protocol address used by your computer to communicate with the router.

  • How could I protect my Netgear router from the access of unrestricted guests?

If an attacker can predict or guess this address, it becomes easier for them to exploit the vulnerabilities and gain control over your router through malicious web content. Although you cannot select any address, the credentials that were to allocate 3 ranges of addresses for private networks. The most important thing to protect your router is via putting a strong password with complex characters and strings.

  • What is automatic tuning mode?

These are the five stages of work:

Connect the router to the computer and turn on the router;

We insert the disk with a special program into the CD-drive and start it;

The program “Netgear Genie” is opened, which will help to configure the router in automatic mode.

Following the detailed instructions in our guide, you execute all the items.

After entering the necessary data, we finish the installation of the router.

  • How to configure the router in manual mode?

First of all, you need to connect all devices as in the first version and turn on the router. Then we proceed on the following points:

We launch the browser (it does not matter which one – you use what you are used to) and write the IP address in the address bar once you go to If you have a new router, then this combination is

In the opened window, enter the name and password to enter the settings. First, in both lines write “admin”, later this data will need to be changed. All characters are typed in the English keyboard layout in lowercase letters! Then “OK” button.

Even if the router manufacturer provides a new secure firmware, knowing the security gap, users of the forced router often have to wait a long time until this update is released for their model. However, even incorrect or weak security settings pose a risk to users (users) in the home network.

Most router models now support automatic firmware updates. It has its own operating system and more features in the home network that goes beyond classical routing or network management. Fortunately, firmware updates can be performed very easily with almost all router manufacturers. You only need to call the browser interface of the device and usually already indicated in the browser window or the status of firmware updates.

  • The problem with forced roaming – and how to deal with it?

This can be installed almost automatically. Some vendors claim that their customers use only a modem router provided by the provider. Since they have specially designed firmware settings, the client cannot use their own router in their port, since an online connection cannot be established with it. In addition, firmware updates are automatically imported by the vendor, the client itself cannot update the manufacturer of the router.

Before starting work, set the language – in the upper right corner select from the list. On the right side of the window there is a list of settings, and on the left – hints, and refinements to solve the current task. Such settings are typical for most models of Netgear routers, the differences can only be with the installation of additional functions.

On the main page, there is a tab “Basic

If the router manufacturer provides a security update that addresses an obvious vulnerability in the device, it can often take several weeks for the provider to transfer a new, customized firmware to the client devices settings” – we will enter the data of IP-addresses.

  • How to make a Wireless Network for the Netgear router?

Netgear routers work in Wi-Fi mode with all devices that support wireless standards. In the “Wireless settings” tab we fill in the lines:

In the “Name (SSID)” – the name of your own wireless network. You can assign a name to anyone, but you need to enter lowercase characters in Latin letters.

In the field “Region” – prescribe your.

The “Channel” line is the coverage of your Wi-Fi network. Since most wireless networks operate at 6, we recommend selecting either 1 or 12 channels to reduce the probability of intersection with neighboring local networks.

In the “Mode” field, “g” is usually left.

  • How to login to the router if user is not able to connect to the router wirelessly through default link or IP addresses i.e. or

If wireless login through default IPs is failed.Then there is a wired method to setup the router by connecting the Ethernet cable into one of the Ethernet ports of router and the other end of the Ethernet cable is connected to the system. In this way a wired connection is setup between the router and the computer system through which the home page of the router can be accessed.

However to connect to the router through ethernet cable ,same login addresses will be used to login to the web host page of the ,odem/router.i.e or or The webpage serves as the basic itnerface to the user and its connection network.

  • What to do if the user forgot user name or password of the router home page (configuration page)?

 There are basically two ways to recover or reset the username and password.

Firstly, at the back panel of the router, in addition to the Ethernet ports and DSL port, there is Pinhole or Hard reset button meant for hard resetting the router. After pressing the button or inserting a pin in the pin hole, the router gets a factory reset. Then a user can configure again it by entering the default values etc.

Secondly the user can retrieve the username or password by simply visiting the NET SETUP for a detailed step by step guide of router troubleshooting and getting live help from the experts of the service providers.

  • What if the Internet access is still denied after completing the whole setup?

Primarily, the user can visit to or the default address or through which we can access the home page of router.
Then the user has to check all the credentials being entered in the username and password sections.If not correct,these have to be rectified.
Lastly but not least, the hardware connections are to be examined.The hardware which consists router,ISP cables,LAN/ Ethernet cables etc.
The ISP(internet service provider) cable through which the internet connection is accessed should be appropriately inserted in the DSL/ADSL port.